Now Hiring - 1st Shift Account Specialist **$1,500 Sign-On Bonus** in North Attleboro, MA

**$1,500 Sign-On Bonus for all Full-Time hires**

Position Summary: As an integral part of the Refining Customer Service team, the incumbent will be responsible for exceeding the customer expectations by providing genuine service. This incumbent in this role is the main point of contact to the customer once they are acquired, and thus becomes the advocate and voice of the customer to Metalor. This role will be responsible for handling the process from start to finish while maintaining and deepening the relationship. The incumbent will perform a variety of transactions, paying close attention to detail and ensuring proper execution and settlement for Accounts. The position reports directly to the Refining Customer Service Manager for the Americas.

Requirements/Qualifications:

• Effective verbal and written English communication skills, ability to speak Spanish is a plus
• Strong math skills
• Strong customer service skills and demonstrated ability to interact effectively across all levels of an organization, including senior level management
• Ability to work independently
• Strong computer literacy with demonstrated ability to work independently in various programs
• Very strong interpersonal skills
• Ability to deal with constant interruptions
• Ability to multi-task
• Ability to effectively deal with stressful situations
• Strong Organization skills, with the ability to prioritize multiple responsibilities
• Strong Computer skills; particularly in Microsoft Office Applications
• Experience with ERP applications; SAP a strong plus
• Very strong inter-personal skills
• Strong Customer Service skills and demonstrated ability to interact effectively across all levels of an organization including senior level management
• Ability to work independently
• Strong ability to analyze information, identify problems and propose solutions to increase efficiency and customer satisfaction.
• Ability to handle stressful situations
• Ability to deal with constant interruptions
• Ability to withstand long periods of time using a computer
• Ability to learn quickly and adapt to change

Responsibilities:

• Create a connection and develop and maintain a rapport with customers to provide outstanding, personalized service.
• Handling the process from end to end for each assigned customer from the Lot initiation until final settlement; ensuring the pricing conditions are accurate and up to date for each customer. Identifying, evaluating and notifying any issues or delays that could impact the customer to the Customer Service Supervisor and Manager
• Executing on-time delivery for advances, settlements and all payments; tracking settlements on a daily basis by conducting Daily review of status, maintenances, and reducing all errors. Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures
• Building, developing and maintaining partnerships with teammates among all departments internally to maximize effectiveness by clearly communicating to serve customers while providing Support to Regional Sales Managers
• Accurately and efficiently processing transactions, adhering to the customer proposal ensuring that terms and pricing conditions are accurate and kept up to date for each assigned customer and informing Supervisor/ Manager of any changes and exceptions
• Informing and educating customers on how to conduct simple transaction through self-service technologies (Customer Portal)
• Daily auditing, maintenance and correction of errors
• Proactively handle risk, adhering to the rules and seeking approval for anything out of the normal activities. Understanding, following and knowing where to find SOP’s

Education:

• Associates Degree in Business or similar field

Experience:

• At least 3 years of experience in a similar role.
• Experience in precious metals industry is preferred

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401 (k)
• 401 (k) matching
• Paid time off
• Tuition Reimbursement
• Accidental Death & Dismembering Insurance (AD&D)
• Short-term Disability
• Long-term Disability
• Flexible Spending

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Preferred)

Work Location: In person